NDIS Behaviour Support

Understanding Behaviour Starts With Understanding the Person

Every behaviour has a reason behind it. When that reason is understood, everything changes. The registered Behaviour Support Practitioners at Serene Life work with participants, families, and support teams to develop plans that improve quality of life, reduce risk, and help everyone feel more confident day to day.

Support That Goes Deeper Than the Behaviour Itself

Behaviour Support (NDIS Support Category 0110) is a specialist service that helps participants—and the people around them—understand and respond to behaviours of concern. It sits under Capacity Building Supports in your NDIS plan and must be delivered by a registered Behaviour Support Practitioner (BSP).

Serene Life practitioners look beyond what the behaviour looks like and focus on what is causing it. That is where lasting change begins.

This Is Not About Control

Positive Behaviour Support is not about punishing behaviour or taking things away. It does not use consequences designed to restrict or shame. Serene Life builds plans that help participants feel safer, communicate better, and take part more fully in their daily life. The goal is always a better quality of life for the person at the centre of the plan.

Fully Registered, Fully Compliant

Behaviour Support is one of the most regulated supports in the NDIS. Serene Life practitioners are fully registered with the NDIS Quality and Safeguards Commission.

Plans that involve restrictive practices require Commission oversight and approval, and the Serene Life team meets all reporting requirements without exception. Families and coordinators can expect clear communication and full transparency throughout.

How the Serene Life Team Works With You

Serene Life Behaviour Support Practitioners follow a structured, evidence-based process—from the first conversation through to ongoing support.

Getting to Know the Participant

Serene Life practitioners begin by spending time with the participant and the people who know them best. Family members, carers, teachers, and support workers all contribute. The team asks questions, observes, and listens carefully before drawing any conclusions about what is driving the behaviour.

Functional Behaviour Assessment

A Functional Behaviour Assessment (FBA) is the foundation of everything that follows. Serene Life practitioners examine when and where behaviours occur, what happens before and after, and what the behaviour appears to be communicating.

This assessment shapes the entire support plan.

Building the Behaviour Support Plan

Serene Life develops a Behaviour Support Plan (BSP) based on the assessment. The plan outlines strategies to reduce behaviours of concern, build better ways for the participant to have their needs met, and improve overall quality of life. Plans are written in plain language and shared with the whole support team.

Training the Support Team

A plan only works when the people around the participant understand it and use it consistently. Serene Life delivers hands-on, practical training to support workers, family members, and carers so everyone applies the strategies the same way.

Ongoing Review and Monitoring

Serene Life reviews the plan regularly. If something is not working, it is adjusted. If the participant’s needs change, the plan changes too. Behaviour Support is an ongoing relationship—not a document handed over and forgotten.

NDIS Commission Reporting

Where a Behaviour Support Plan includes regulated restrictive practices, the Serene Life team meets all NDIS Commission reporting requirements. Full records are kept, reports are submitted on time, and participants and families are kept informed at every step.

What Your Behaviour Support Plan Will Cover

Every plan is different because every person is different. Most Serene Life Behaviour Support Plans address the following areas:

Understanding the Behaviour

The plan explains what the behaviour looks like, when it happens, and what purpose it serves for the participant. This helps the whole support team see the behaviour from the participant’s perspective rather than simply reacting to it.

Environmental Changes

Small changes to the environment often significantly reduce behaviours of concern. This may include adjusting routines, reducing sensory triggers, improving communication tools, or modifying how support is delivered during difficult parts of the day.

Skill-Building Strategies

The plan outlines strategies to help the participant build new skills, such as communication skills, emotional regulation strategies, or ways to ask for help. The goal is to give the participant better tools to manage their world with more confidence.

Crisis and Safety Planning

For participants whose behaviours may place them or others at risk, the plan includes a clear safety response. This outlines what the support team should do in a crisis, how to keep everyone safe, and how to de-escalate situations calmly and respectfully.

Restrictive Practices (Where Applicable)

Restrictive practices are only included when there is no safer alternative, when they are the least restrictive option available, and when they have been approved through the correct NDIS Commission processes. Serene Life manages this with strict compliance and full documentation.

Any restrictive practice must always be paired with a clear plan to reduce and eventually eliminate its use.

Who Is This Support For?

Participants Whose Behaviour Affects Their Safety or Others

When behaviour is putting someone at risk, specialist support is needed quickly. Serene Life practitioners assess the situation, identify root causes, and put a plan in place that reduces risk while improving quality of life.

Autistic Participant

Many autistic participants use Behaviour Support to help their teams understand sensory needs, communication differences, and triggers for distress. A Serene Life Behaviour Support Plan helps everyone respond in ways that reduce stress and build genuine trust.

Participants with Intellectual Disability

For many participants with intellectual disability, behaviours of concern reflect unmet communication needs. Serene Life specialists work to identify what the person is trying to express and build better ways for them to have their needs met.

Participants with Acquired Brain Injury

Acquired Brain Injury (ABI) can change how a person processes emotions, manages impulses, and responds to their environment. The Serene Life team helps participants, carers, and support workers understand these changes and respond supportively rather than reactively.

Families and Carers Who Need Guidance and Relief

Caring for someone whose behaviour is difficult to manage can be exhausting and isolating. Behaviour Support is not just for the participant—Serene Life provides clear strategies, practical training, and support that gives families confidence and relief.

Support Teams Managing Complex Situations

Support workers dealing with behaviours of concern need clear, consistent guidance. Serene Life works with the whole support team to ensure everyone is applying the same strategies in the same way. Consistency is one of the most important factors in achieving good outcomes.

How to Access This Support Through Your NDIS Plan ?

Behaviour Support (0110) sits under Capacity Building Supports. Here is how to get started:

Step 1: Check Your Capacity Building Budget
Open your NDIS plan and review the Capacity Building Supports section. Behaviour Support (0110) is funded here. It is separate from Core Supports and cannot be moved between categories.

Step 2: Reach Out to Serene Life
Your support coordinator can refer directly, or you can contact Serene Life yourself. The team responds quickly because families often reach out when things are already difficult. Serene Life avoids long waiting lists wherever possible.

Step 3: Initial Consultation
Serene Life begins with a conversation involving you, the participant, and key people in their life. This helps the team understand the situation before any formal assessment begins and ensures that Behaviour Support is the right fit for the participant’s needs.

Step 4: Assessment and Plan Development
The practitioner conducts a Functional Behaviour Assessment and develops a Behaviour Support Plan. This takes time to do properly. Serene Life provides a realistic timeline from the outset.

Step 5: Implementation, Training, and Review
Serene Life supports the team to implement the plan, delivers training, and reviews progress regularly. The team stays involved for as long as the participant’s needs and NDIS plan require.

Does Behaviour Support need a specific goal in the NDIS plan?

Yes. Funding under 0110 must be linked to a goal in the plan. Goals relating to safety, communication, independence, or community access are all suitable. If Behaviour Support is not currently included, discuss it with your support coordinator before your next plan review. A letter from a GP, paediatrician, or psychologist can strengthen the request.

Frequently Asked Questions

Does my child need a diagnosis to access Behaviour Support?

No. A diagnosis is not required. The participant simply needs an NDIS plan that includes Capacity Building funding with goals linked to Behaviour Support.

What is a Behaviour Support Practitioner, and do they need to be registered?

Yes. Behaviour Support practitioners must be registered with the NDIS Quality and Safeguards Commission. This is a legal requirement. All Serene Life practitioners hold full and current registration.

What are restrictive practices, and do they need to be in the plan?

Restrictive practices limit a person’s freedom of movement or choice to keep them or others safe. They are only used when all other options have been exhausted, when they are approved by the NDIS Commission, and when they form part of a Behaviour Support Plan. They must always be reviewed with the goal of reducing and removing them.

How long does it take to develop a Behaviour Support Plan?

A comprehensive plan takes time. The assessment phase alone can take several weeks, depending on complexity. Serene Life provides a realistic timeline and does not produce rushed plans.

Can Behaviour Support help if my family member is in crisis right now?

If someone is in immediate danger, call 000. If the situation is urgent but not an emergency, contact Serene Life. The team can offer interim strategies while a full assessment is completed.

Will the plan involve punishments or taking things away?

No. Positive Behaviour Support does not use punishment or remove preferred items as consequences. Strategies in a Serene Life plan focus on improving quality of life and helping the participant feel safe, understood, and capable.

I am a support coordinator; how do I make a referral?

Serene Life works closely with support coordinators across Sydney. Call or email the team, and they will respond within one business day. A brief consultation call can be arranged before a formal referral.

Talk to the Serene Life team today.

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